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FAQs

If you need assistance from the

Police, Fire, or an Ambulance:

    For Emergencies Dial 9-1-1

    Non-Emergencies Call 859-2758

 

Sewer System Questions

What do I do if... ?

1.  ...my sewer light is on or is flashing?

Call City Hall as soon as you notice the light.  A work order will be given to the Public Works Department.  You may receive a call from Public Works asking for more information.

2.  ...my grinder tank is malfunctioning?

If there appears to be a problem with your grinder tank, call City Hall and report the problem.  A work order will be issued.  If liquid is escaping form the tank, stop adding water to the drain system and report this information to the city.  An on call technician will be dispatched.

3.  ...I need to pay my sewer bill?

You have several options.  You can pay in person at City Hall between 9:00AM and 5:00PM, you can mail your payment to City Hall, or you can place your payment in the drop box at the City Hall front door. (Note! Payments left in the drop box will not be credited until the following business day.)  You may also arrange to have your bill paid each month by bank draft.  Credit card payments will be accepted soon.  Call City Hall to see if this option is available at this time.

4.  ...I don't get my sewer payment in by the due date?

You will need to pay the additional 10% that appears under the Gross Bill section of your Sewer Bill.  Caution, late payments may result in disconnection of your water service.

5.  ...my water is disconnected for nonpayment of my sewer bill?

You will need to pay the overdue sewer account plus a $45.00 fee before the water will be turned back on.

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